Contact Us

We want to make sure that you receive a personal service from us whenever you call. That's why every brokerage we work with is assigned a service team and a direct telephone number to reach them on.

Fax: 01483 529237

Email: brokerservice@allianz.co.uk

Alternatively you can contact us in writing:

Allianz Insurance plc Customer Service
2530 The Quadrant
Aztec West
Almondsbury
Bristol BS32 4AW

For software house product activation, policy and cover note number allocation please contact the Technical Support Unit:

Please refer to your accounts statement for your respective credit management contact numbers or alternatively please email
pl-creditcontrol@allianz.co.uk.

For Credit Management queries please call 0844 412 2043.
For Instalment queries please call 01454 611 757.

Agency Team
For Agency related matters only, you can contact a member of our agency team directly:

Agency Change of Details Form

In order to provide you with a quality service and to help us maintain accurate and up-to-date agent records, it is important that you notify us of any changes that may affect your agency facility with us.

Therefore please ensure you notify us of any changes to your business, including: address changes, changes in company directors or partners. You can do this by completing an Agency Change of Details Form. 

For Commercial insurances, please visit www.allianzebroker.co.uk.

Our Household Claims Centre, based in Bristol is also available to customers’ 24-hours a day, 365 days a year.

The customer number for the Household Claims Centre is:
0845 073 1114.

This number can also be used if you have a query about your customers' Household Claim.

Motor Claims, based in Birmingham is a 24-hour, 365 days a year service for customers to report all new motor insurance claims.

The customer number for Motor Claims is: 0845 6000 676.

Initial notification of motor claims are made on this number.

Please click here to visit our Home & Legacy website for contact details.